1. Please complete the return/exchange form (you can ask our sales to send it), indicating how you would like us to handle your return.
2. Make the photos and clear definition the reason of return and contact us via firstname.lastname@example.org.
3. After the written acceptance of the return please send the item by post to our address. After we receive your item the return/exchange will take place.
All returned merchandise will be charged a $50 return processing fee, which will be deducted from your merchandise credit or refund. We will waive the return processing fee for item(s) returned within 60 days for the following reasons:
- Damaged/defective merchandise
- Exchange orders
Shipping and handling charges are non-refundable, unless an error occurred on our part while shipping your order. Refunds for returned items will be issued in the original form of payment.
a. The wedding dresses are not subject of return.
b. The custom made shoes are not subject of return.
c. Returned products must be in new condition and in the original packaging. We are unable to accept returns of assembled merchandise.
d. You are responsible for the return shipping charges.
e. Furniture is not subject of return, but subject of replace or repair.
f. For reasons due to consumer protection and health codes, certain personal care products are not able to be returned if they have been opened. If none of the security seals have been broken, the item may be returned.
a. We cannot offer merchandise returns on orders shipped internationally.
b. International orders must be exchanged only using the present form. Please contact Customer Service email@example.com to process this form and to receive shipment documentation.
c. Claims sent without the appropriate documentation may not be considered.